^{Last Revised on February 4th, 2025}

This Terms of Use Agreement (the “ToU”) is made between HD Global Consulting Inc., doing business as Pawer Lab (“Pawer Lab,” “we,” “us,” or ”our”) and you, the individual choosing to use our Online Services as defined below (“you,” or the “user”).

Our Privacy Policy is subject to this ToU. There are terms in the Privacy Policy that materially affect how your personal information is stored, accessed, and processed. As such, you should read our Privacy Policy in addition to this ToU.

Acceptance of ToU

We know these ToU’s can be tedious to get through. However, by accessing our Online Services, it is understood that you agree to comply and be legally bound by the terms set out in this ToU, which is why you really should stick it out and read the whole thing.

Changes to Terms

From time to time, we may need to make changes to this ToU and may do so at any time. The date at the top of this ToU represents when this ToU was last revised. It is important to check this ToU from time to time to ensure that you are all caught up to date. By continuing to access or use our Online Services after a change has occurred, you agree to be bound by our updated ToU.

Online Services this ToU Covers

Pawer Lab is a pet brand that offers a variety of products to support your pet’s health and hygiene (collectively the “Products”) and an online store where you can purchase these Products (the “Shop”). This ToU applies to our online services, including our website www.pawerlab.com, the Shop, our newsletter, our social media pages, and any future online services we develop (collectively the “Online Services”). This ToU is effective from the date you start using our Online Services and will continue until you cease using our Online Services.

Services This ToU Doesn’t Cover

We may, at times, link to the websites and services of other brands or partners that we love. We also link to websites where you can find and purchase our Products (“Third-Party Vendors”). When you click on one of these links, you are leaving Pawer Lab, and this ToU no longer applies. The way our partners or other third parties do business is out of our hands, and we assume no responsibility for the content, privacy policies, or practices of any third-party website or service. Please note that when you are using any other third-party platform to interact with our Online Services, such as Google, Instagram, or Facebook, you agree to their services policies, and this ToU is, in addition, not in place of such agreements.

Conditions Before You Access Our Online Services

Our Online Services are not targeted or intended to be used by people under the age of 18, and you are not permitted to make purchases from our Online Services unless you are over the age of 18. All children between the ages of 13 and 17 must have permission from their parent or guardian before accessing our Online Services. If you live outside of the United States, your country may apply stricter age limits. In some cases, even if you are older than 13, you may not be legally allowed to access our Online Services regardless of having parental permission. You must be authorized to use our Online Services and enter into this ToU if you are acting on behalf of a company.

User Accounts

We don’t require you to have a user account to browse our Online Services or purchase our products. However, you may create an account with our third-party payment processor to more easily track your purchases made using that service and, if you wish to interact with our social media platforms or purchase our Products with a Third-Party Vendor, you may be required to create an account with that social media platform or Third-Party Vendor (the “Third-Party Accounts”). We have no control over Third-Party Accounts or the personal information requested by these third parties. We do not have access to passwords created for Third-Party Accounts.

Suspension and Termination of Access to Online Services

o Involuntary Suspension or Termination of Access to Online Services

We may notify you if we have a reason to believe that you have violated this ToU and may issue you a written warning outlining the behavior we believe is in violation. However, we reserve the right to prevent access to our Online Services at any time for any reason.

o Voluntary Termination of Third-Party Accounts

You are free to delete any Third-Party Account at any time voluntarily. Your account may be terminated by contacting the third party directly.

Product Usage

Please read all Product descriptions before making a purchase to ensure that our Products are a good fit for your pet’s needs. Our Products are not a substitute for regular grooming, medication, or veterinary visits. Read all instructions carefully before using our Products. Contact your vet before use if have any questions or concerns, or if your pet experiences irritation following use.

Pricing, Billing & Availability

All payments for Products, whether purchased on our Shop or through a Third-Party Vendor, are processed through a PCI-compliant payment processor, so we don’t see or store your credit card information for these purchases unless there is a technical error resulting in us needing to manually enter your payment details with your express permission. If a Product is available, the current cost of the Product will be clearly marked on our Shop. We reserve the right to remove any Product at our discretion and without notice, and we cannot guarantee that certain Products will be available on the Shop for any amount of time. There may be times when we need to change our Product pricing or remove a Product from our offerings. As such, prices advertised and availability of Products are not guaranteed until a purchase has been made. The full Product price is due upon purchase, and we do not offer any payment plans, though one may be available to you through buy-now-pay-later third-party payment processing services. Any coupons and gift cards offered are subject to the terms and conditions of the issued coupon/gift card (including validity and expiration periods).

Product Descriptions

We strive to accurately describe our Products with photos, prices, sizing, colors, materials, and general product descriptions, as appropriate for each Product (collectively the “Product Descriptions”). However, we make no warranties concerning the accuracy of such Product Descriptions and we reserve the right to update them as needed and without notice.

Shipping & Fulfillment

Product orders placed with a Third-Party Vendor will be processed and shipped by the Third-Party Vendor that you made your purchase with. We make our Products available to these Third-Party Vendors, but have no control over their processing and shipping processes or timelines, including any associated delays. Product orders placed through the Shop will be processed and shipped by us. Please allow us 2-5 business days for us to process your order and prepare for the shipment of your Product. Please allow 3-20 business days for your Product to be delivered, depending on your location. If we are aware of any anticipated shipping delays, we will announce the delay on our website.

Refunds & Exchanges

Unfortunately, due to the nature of our Products, we are not able to accept returns. Please read Product Descriptions carefully and consult with your veterinarian to ensure that the Products you purchase are a good fit for your pet’s needs. If you receive a damaged or defective Product, or if your pet experiences an allergic reaction after your use of our Products, please email us at customercare@pawerlab.com to discuss a possible refund or exchange. We do our best to monitor comments and messages on our social media profiles, but sometimes comments and messages on social media can go unseen.

To initiate a refund or exchange, email us within 30 days from when you receive your order with a photo of the defect or damage, if applicable. The shipping fees from your original order will not be refunded. If there are concerns that our Product has caused an allergic reaction, we may request photos, a statement from your veterinarian, or other supporting documents to help us ascertain the cause and improve our Product. We’ll send you an email if your refund or exchange has been accepted and let you know if a replacement Product is on its way. If your return or exchange is accepted, we may ask you to ship the Product back to us, in which case, we will provide a shipping label. If we request a return of the Product, you have 7 days to return the Product in its original condition, in its original packaging, along with the receipt or other proof of purchase. Once we receive your return or exchange, please allow 10 business days for us to process it and send your replacement Product or issue a refund to your original method of payment. We reserve the right to reject a return or exchange if, in our sole discretion, we determine that a Product has been damaged after its arrival or that the allergic reaction your pet is experiencing is not connected to our Products. We monitor exchanged Products to identify potential misuse or abuse of our policies. We reserve the right to refuse service to anyone.

Terms of Sale & Risk of Loss

By placing an order in the Shop, you are offering to buy a Product, representing that you are of legal age to form a binding contract, and representing that all information you provided in connection with the order is true and accurate and that you are an authorized user of the payment method provided. When we send you an order confirmation, that is not an acceptance by us of your order. We send that to let you know we received your request, but there are a few steps necessary on our end before we can accept it.

Prior to our acceptance of an order, verification of information may be required. We reserve the right at any time after receipt of your request to accept or decline your request, or any portion thereof, even after your receipt of an order confirmation from us, for any reason whatsoever. We reserve the right to limit the number of Products ordered and to refuse service to you without prior notification. In the event that a Product lists an incorrect price, either due to typographical or other error, we have the right to refuse or cancel a request placed for the incorrect price, regardless of whether the request is being or has been processed. We will inform you if a Product is out of stock after an order is place. If payment has already been made or if your account has already been charged for the purchase and the request is canceled, we will refund your original payment method in the amount of the incorrect price.

The risk of loss and titles for any Product(s) purchased by you pass to you upon our delivery of the Product(s) to the carrier.

Publicity & Testimonials

We love showing others how our Products are enjoyed by our customers! When you post a public review, post, or comment on our website or on a third-party platform (including Instagram, Facebook, and Google Reviews), you grant to Pawer Lab a perpetual, worldwide, payment-free, irrevocable license to use, repost, republish and share any such public reviews, posts, or comments that you make about Pawer Lab for our publicity and marketing purposes. While the reviews we post as testimonials are based on the real-life experiences and opinions of such Users, such opinions do not reflect the experiences of all of our Users, and User experiences with our Online Services and Products may vary. The views and opinions in such reviews and testimonials solely belong to the User and do not reflect our views and opinions.

Intellectual Property & Grant of License to Use Online Services

Our Online Services contain content, such as the “Pawer Lab” name and logo, our website design, our website code, videos, and photos are protected by copyright, trademark, patent, trade secret, and other laws. We own and retain all rights to such content. We may also use some open source and licensed third-party content in our Online Services such as fonts, photos, and graphics. We do not make any claim of ownership to this content, and no user is permitted to use third-party content in a way that violates third-party licensing agreements. Pawer Lab does not grant or transfer any other rights, title, or interest to you other than the following limited license: Pawer Lab grants to you a limited, non-exclusive, non-transferable, revocable license to access and use Pawer Lab’s Online Services for non-commercial personal purposes only. Pawer Lab reserves the right to terminate this license at any time if your use of our Online Services is not in strict compliance with this ToU. For purposes of clarity, you must not appropriate, exploit, adapt, recreate, reproduce, publish, or distribute any current, past or future website and/or product images, in any form or media, unless we have signed an agreement with you stating otherwise.

Copyright Policy & DMCA Claims

Pawer Lab respects the intellectual property rights of others. Our policy is to respond to and investigate any claim that content used in connection with our Online Services infringes on any person or entity's copyright or other intellectual property rights. If you are a copyright owner or an authorized agent of a copyright owner, and you believe that content on our Online Services infringes on another copyrighted work, please submit your claim via email to customercare@pawerlab.com, with the subject line: “Copyright Infringement” and include in your claim a detailed description of the alleged infringement. Per 17 U.S.C. 512(c)(3) of the Digital Millennium Copyright Act (DMCA), your claim must include:

o an electronic or physical signature of the copyright owner or the person authorized to act on behalf of the copyright owner;

o a description of the copyrighted work that you claim has been infringed, including the URL (i.e., web page address) of the location where the copyrighted work exists or a copy of the copyrighted work;

o identification of the URL or other specific location on our Online Services where the material that you claim is infringing is located;

o your address, telephone number, and email address;

o a statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; and

o a statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized agent permitted to act on the copyright owner’s behalf.

Please be aware that you may be held accountable for damages (including costs and attorneys’ fees) for misrepresentation or bad-faith claims relating to content that you report as being allegedly infringing in nature.

Representations and Warranties

o Pawer Lab’s Representations and Warranties

OUR ONLINE SERVICES ARE PROVIDED “AS IS” AND “WITH ALL FAULTS.” PAWER LAB MAY USE REASONABLE EFFORTS TO CORRECT ERRORS AND OMISSIONS IN OUR ONLINE SERVICES. HOWEVER, PAWER LAB EXPRESSLY DISCLAIMS ANY AND ALL WARRANTIES OF ANY KIND OR NATURE, WHETHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, TO THE FULLEST EXTENT THAT THE LAW OF THE JURISDICTION PERMITS. PAWER LAB DOES NOT WARRANT THAT USE OF PAWER LAB’S ONLINE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, THAT DEFECTS WILL BE CORRECTED, OR THAT DATA WILL NOT BE LOST. PAWER LAB IS NOT RESPONSIBLE FOR ENSURING THAT YOU COMPLY WITH ALL OF OUR TERMS AND CONDITIONS AND WILL NOT BE LIABLE FOR ANY ACTIONS THAT RESULT FROM YOUR NON-COMPLIANCE.

We make use reasonable efforts to display the colors and images of our Products as accurately as possible. However, we cannot and do not represent that your computer monitor’s display of any color will be accurate.

· User Representations and Warranties

By using Pawer Lab’s Online Services, you represent and warrant that:

o You are free to enter into and comply with this ToU and are not under any disability, restriction, or prohibition, contractual or otherwise, that prevents you from entering into this ToU;

o You will provide accurate and truthful information regarding your personal identification and will not use any other person’s information;

o You have read and agree to this ToU and will not use Pawer Lab’s Online Services for any fraudulent or inappropriate purpose or in a way that violates these terms and conditions;

o You will not try to reverse engineer our site or software to circumvent access to our Online Services;

o You will not circumvent or hack any technology used by Pawer Lab to protect our Online Services and our users;

o You will not transmit any worms or viruses or any code of a destructive nature;

o You will not copy or fraudulently reproduce Pawer Lab’s content or violate our intellectual property rights; and

o You will not modify another website so as to falsely imply that it is associated or affiliated with Pawer Lab or our Online Services.

Limitation of Liability

IN NO EVENT WILL PAWER LAB BE LIABLE FOR YOUR FAILURE TO PROVIDE ACCURATE OR COMPLETE INFORMATION, YOUR FAILURE TO KEEP PERSONAL INFORMATION CONFIDENTIAL, YOUR FAILURE TO COMPLY WITH ANY OTHER LAWS, OR YOUR FAILURE TO COMPLY WITH THIS TOU. PAWER LAB WILL ALSO NOT BE LIABLE FOR ANY LOSS OF USE, LOSS OF DATA, CHANGES TO THE ONLINE SERVICES OR PLATFORM, TEMPORARY OR PERMANENT SUSPENSION OF ONLINE SERVICES, DAMAGE TO COMPUTER OR HARDWARE, SECURITY BREACHES, INTERRUPTION OF BUSINESS, LOST PROFITS, BREACH OF A THIRD-PARTY CONTRACT, OR ANY INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY KIND, WHETHER RESULTING FROM AN ACTION UNDER CONTRACT, TORT, STRICT PRODUCT LIABILITY OR OTHERWISE. IN NO EVENT WILL THE AGGREGATE LIABILITY OF PAWER LAB UNDER THIS TOU EXCEED THE AMOUNT (IF ANY) PAID BY YOU TO PAWER LAB FOR OUR ONLINE SERVICES. IF APPLICABLE LAW DOES NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY ABOVE, PAWER LAB’S LIABILITY WILL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY THE APPLICABLE JURISDICTION. YOU ACKNOWLEDGE AND AGREE THAT SUCH LIMITATIONS AND EXCLUSIONS REFLECT A FAIR AND REASONABLE ALLOCATION OF RISK AND HAVE BEEN REACHED DUE TO FUNDAMENTAL BARGAINING BETWEEN YOU AND PAWER LAB.

Indemnification

You agree to indemnify and hold Pawer Lab harmless from any and all claims, losses, liability, damages, expenses, and costs (including attorney fees, mediation, arbitration, and court costs) resulting from or arising from any breach by you of this ToU, and any activity related to your engagement with our Online Services.

Release

You hereby release and forever discharge Pawer Lab (and our officers, employees, agents, successors, and assigns) from, and hereby waive and relinquish, each and every past, present, and future dispute, claim, controversy, demand, right, obligation, liability, action and cause of action of every kind and nature (including personal injuries, death, and property damage), that has arisen or arises directly or indirectly out of, or that relates directly or indirectly to Pawer Lab, the Pawer Lab Online Services (including any interactions with, or act or omission of, other Users, or any third-party links and ads). IF YOU ARE A CALIFORNIA RESIDENT, YOU HEREBY WAIVE CALIFORNIA CIVIL CODE SECTION 1542 IN CONNECTION WITH THE FOREGOING, WHICH STATES: “A GENERAL RELEASE DOES NOT EXTEND TO CLAIMS THAT THE CREDITOR OR RELEASING PARTY DOES NOT KNOW OR SUSPECT TO EXIST IN HIS OR HER FAVOR AT THE TIME OF EXECUTING THE RELEASE AND THAT, IF KNOWN BY HIM OR HER, WOULD HAVE MATERIALLY AFFECTED HIS OR HER SETTLEMENT WITH THE DEBTOR OR RELEASED PARTY.”

Privacy, Cookies, and Data Protection

We care about your personal information; any personal information you provide to us is collected, stored, and processed by us and used according to our Privacy Policy. Our use of cookies and data protection systems are also explained in this policy.

International Users

Pawer Lab’s Online Services are controlled, operated, and administered from our offices within the United States of America and are not intended to be subject to the laws or jurisdiction of any country outside of the United States of America. WE DO NOT REPRESENT OR WARRANT THAT OUR ONLINE SERVICES ARE APPROPRIATE, LEGAL, OR AVAILABLE FOR USE IN ANY PARTICULAR JURISDICTION OTHER THAN THE UNITED STATES OF AMERICA. Those who choose to access Pawer Lab’s Online Services outside of the United States of America do so on their own initiative and assume all risks associated with such access, including but not limited to any compliance with their particular jurisdictions’ laws and regulations and any United States export controls. We reserve the right to limit our Online Services, in whole or in part, to any geographic location or jurisdiction we choose.

Dispute Resolution

THIS SECTION OF OUR TERMS AND CONDITIONS SIGNIFICANTLY AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT AND YOUR RIGHT TO BE PART OF A CLASS ACTION. PLEASE ENSURE THAT YOU READ THIS SECTION CAREFULLY AND FULLY UNDERSTAND THIS SECTION BEFORE USING AND ACCESSING OUR ONLINE SERVICES. THIS SECTION WILL SURVIVE TERMINATION OF THIS TOU AND TERMINATION OR EXPIRATION OF ANY ONLINE SERVICES PROVIDED BY PAWER LAB.

· Letting Us Know About Complaints

At Pawer Lab, we hope that we can work out any complaints or differences that we may have with you respectfully and calmly. If you have any concerns about Pawer Lab’s Online Services, please reach out to Pawer Lab to let us know. If we cannot work out our differences together, then the following mandatory binding arbitration will apply to resolve the dispute.

· Mandatory Binding Arbitration

If a dispute arising out of or relating to Online Services provided under this ToU cannot be amicably resolved, the parties agree to attempt to settle the dispute with the help of a mutually agreed-upon Burnet County, Texas, mediator. Each party will bear their own mediation costs unless otherwise expressly agreed upon by both parties. The parties must mediate in good faith until a settlement is reached or the mediator declares an impasse has been reached. If a settlement is not achieved through mediation, the dispute must be settled by binding arbitration administered by the American Arbitration Association (AAA) in San Antonio, Texas, per its Commercial Arbitration Rules and Supplementary Procedures for Consumer-Related Disputes (“AAA Rules”). Except that mandatory binding arbitration will not apply with respect to any claims relating to infringement or misuse of intellectual property or any legal dispute that falls into the jurisdiction of a small claim court and would be more efficiently and cost-effectively resolved in a small claims court. Arbitration must be commenced by filing a demand for arbitration with the AAA within one (1) year after the claim occurs or within one (1) year of the party asserting the claim and becoming reasonably aware of the act or omission giving rise to the claim. If applicable law prohibits a one-year statute of limitations for asserting claims, claims must be asserted within the shortest period of time permitted by the applicable law. Except for attorney fees, all other costs associated with the arbitration will be shared equally between the parties, except where the AAA Rules provide otherwise.

· Prevailing Party

If an arbitrator or court of law determines a claim against Pawer Lab to be frivolous or an opinion is found in our favor by the arbitrators or court, you agree to reimburse Pawer Lab for all fees associated with the arbitration and/or court case, including attorneys’ fees and arbitration/court costs.

· Class Action Waiver

You agree to waive any right to participate in a class or representative action or proceeding and warrant that any claims brought against Pawer Lab will be initiated only in your individual capacity. Any relief awarded by an arbitrator or court of law will not affect other users of Pawer Lab’s Online Services.

Assignment
You are not entitled to assign this ToU, in whole or in part, to another person, without the prior written consent of Pawer Lab. Pawer Lab reserves the right to assign this ToU, in whole or in part, to any third party at any time without notice, including but not limited to any individual or entity acquiring all or substantially all of the Pawer Lab business or assets.

Survival of Terms Beyond Termination

All provisions in this ToU that specifically state or logically ought to survive the termination of this ToU will survive such termination, including but not limited to payment obligations, intellectual property rights, warranties, indemnities, and limitation on liability clauses.

Waiver and Severability

No waiver by Pawer Lab of any term or condition in this ToU will be deemed or construed to be a waiver of such term or condition in the future, or of any preceding or subsequent breach of the same or any other term or condition of this ToU or any other agreement. If any term or condition in this ToU is declared to be invalid, illegal, or unenforceable for any reason, the remainder of the provisions will remain in effect and will be enforceable to the fullest extent possible.

Applicable Law and Jurisdiction

Except where otherwise required by mandatory law, this ToU and our Privacy Policy are to be governed by and interpreted, constructed, and enforced per the laws of the state of Texas without regard to conflict of law provisions. All disputes are to be resolved in the jurisdiction of Burnet County, Texas.

Entire Agreement

This ToU and our Privacy Policy represent the entire and exclusive agreement between Pawer Lab and users of our Online Services. All previous written and oral agreements and communications related to the subject matter of this ToU and Privacy Policy are superseded. If any additional service agreement is provided or has been provided in addition to this ToU and Privacy Policy, such agreements are intended to be in addition and not in lieu of this ToU. To the extent that there are any provisions in such service agreements that conflict with the terms of this ToU, the terms of the service agreement will prevail.

Contact Us

Thanks for your patience in getting through all of the necessary legal language of this document! We have tried to be as clear as possible in communicating our expectations regarding our Online Services. However, if you have any questions about this ToU, our Privacy Policy, or Pawer Lab’s services in general, just reach out! We would be more than happy to explain.

customercare@pawerlab.com

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